**Up to 70% SSG Funding**
**SkillsFuture Credit claimable**
Service Leadership Mastery: Championing Organisational Vision, Values, and Driving Customer-Centric Team Excellence
SOA Title: Service Leadership-4
Course Code: TGS-2026061367
Training Duration: 2 Days (16 hours)
Time: 9am - 6pm
What You'll Learn:
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Understand a leader’s role in promoting the organisation’s vision, mission, and values, and align team goals to build a shared purpose.
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Create a customer-focused environment and guide your team to deliver better service using practical techniques and feedback.
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Evaluate team performance, identify areas to improve, and develop action plans to enhance service delivery.
COURSE FEE
Course Fee: $900.00
​aged ≥ 21 years old
Singapore Citizens (SCs)
Permanent Residents (PRs)
SSG Funding - $450.00
Nett Fee after SSG Funding: $450.00
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SCs aged ≥ 40 years old (SkillsFuture Mid-career Enhanced Subsidy)
SMEs (Enhanced Training Support for SMEs)
SSG Funding - $630.00
Nett Fee after SSG Funding: $270.00
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**Singapore Citizens can use SkillsFuture Credit (SFC) to pay for the nett fee ($450 / $270)
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Eligibility Criteria for SMEs
SMEs must meet the following requirements:
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Be registered or incorporated in Singapore.
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Have an employment size of no more than 200 employees OR an annual sales turnover not exceeding $100 million.
Eligibility for SME-Sponsored Trainees
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Must be Singapore Citizens or Singapore Permanent Residents (SPRs).
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Course fees must be fully sponsored by the employer.
ADMISSION REQUIREMENT
Applicants must be at least 21 years and above
Minimum 1 GCE ‘O’ level credit
Employability Skills System (ESS) Workplace Literacy and Numeracy Level (WPLN) Level 4
No computer skills are required
REGISTRATION
To register for the course, please complete the online registration form here. Once we receive your submission, we will send you an email confirmation along with detailed pre-course information, including important instructions and any necessary preparations.
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