**Up to 70% SSG Funding**
**SkillsFuture Credit claimable**
Service Excellence Essentials
SOA Title: Service Excellence-1
Course Code: TGS-2022012138
Training Duration: 2 Days (16 hours)
Time: 9am-6pm
This course enable learners to develop a service framework to manage and address service challenges, and partner with partners to deliver service excellence. Learners will be able to equip themselves with the mindset to go the extra mile in providing excellent service, which involves creating a positive customer experience and escalating areas of improvement that may enhance the customers’ experience.
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LO1: Define customers and their needs and expectations
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LO2: Project a professional image and persona
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LO3: Communicate effectively with customers
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LO4: Create a positive customer experience through customization and personalization
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LO5: Manage feedback to enhance customer experience
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COURSE FEE
Course Fee: $535.00
​aged ≥ 21 years old
Singapore Citizens (SCs)
Permanent Residents (PRs)
SSG Funding - $267.50
Nett Fee after SSG Funding: $267.50
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SCs aged ≥ 40 years old (SkillsFuture Mid-career Enhanced Subsidy)
SMEs (Enhanced Training Support for SMEs)
SSG Funding - $374.50
Nett Fee after SSG Funding: $160.50
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**Singapore Citizens can use SkillsFuture Credit (SFC) to pay for the nett fee ($267.50 / $160.50)
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Eligibility Criteria for SMEs
SMEs must meet the following requirements:
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Be registered or incorporated in Singapore.
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Have an employment size of no more than 200 employees OR an annual sales turnover not exceeding $100 million.
Eligibility for SME-Sponsored Trainees
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Must be Singapore Citizens or Singapore Permanent Residents (SPRs).
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Course fees must be fully sponsored by the employer.
ADMISSION REQUIREMENT
Applicants must be at least 21 years and above
English proficiency level equivalent to Grade C6 of GCE ‘O’ Level English; or
Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) and Workplace Numeracy (WPN) at Level 3.
REGISTRATION
To register for the course, please complete the online registration form here. Once we receive your submission, we will send you an email confirmation along with detailed pre-course information, including important instructions and any necessary preparations.
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