Service Excellence Essentials
**SkillsFuture Credit claimable**
This course is to enable learners to develop a service framework to manage and address service challenges, and partner with partners to deliver service excellence. Learners will be able to equip themselves with the mind-set to go the extra mile in providing excellent service, which involves creating a positive customer experience and escalating areas of improvement that may enhance the customers’ experience.
LO1: Define customers and their needs and expectations
LO2: Project a professional image and persona
LO3: Communicate effectively with customers
LO4: Create a positive customer experience through customization and personalization
LO5: Manage feedback to enhance customer experience
The fee shown here represents the full fee payable without any funding/subsidy.
Please check with us for funding/subsidy availability.
Training Duration: 2 Days (16 hours)
For training dates and registration, please click here