Course Information

This course enable learners to develop a service framework to manage and address service challenges, and partner with partners to deliver service excellence. Learners will be able to equip themselves with the mindset to go the extra mile in providing excellent service, which involves creating a positive customer experience and escalating areas of improvement that may enhance the customers’ experience.

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• LO1: Define customers and their needs and expectations

• LO2: Project a professional image and persona

• LO3: Communicate effectively with customers

• LO4: Create a positive customer experience through customization and personalization

• LO5: Manage feedback to enhance customer experience

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Course Fee: $535

Nett Fee after SSG Funding

aged ≥ 21 years old

Singapore Citizens (SCs)

Permanent Residents (PRs)

(Up to 50% of course fees)

$267.50

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​SCs aged ≥ 40 years old (SkillsFuture Mid-career Enhanced Subsidy)

SMEs (Enhanced Training Support for SMEs)

(Up to 70% of course fees)

$374.50

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Course Commencement

Training Duration: 2 Days (16 hours)

Time: 9am-6pm 

For training dates and registration, please click here