Service Excellence Essentials
**SkillsFuture Credit claimable**

Course Information

This course is to enable learners to develop a service framework to manage and address service challenges, and partner with partners to deliver service excellence. Learners will be able to equip themselves with the mind-set to go the extra mile in providing excellent service, which involves creating a positive customer experience and escalating areas of improvement that may enhance the customers’ experience.

  • LO1: Define customers and their needs and expectations

  • LO2: Project a professional image and persona

  • LO3: Communicate effectively with customers

  • LO4: Create a positive customer experience through customization and personalization

  • LO5: Manage feedback to enhance customer experience

Course Fee


The fee shown here represents the full fee payable without any funding/subsidy. 

Please check with us for funding/subsidy availability.

Course Commencement

Training Duration: 2 Days (16 hours)

Time: 9am-6pm 

For training dates and registration, please click here