General Administrative Guidelines

Withdrawal/Transfer & Refund Policy

Transfer / Withdrawal Policy

The school allows students to transfer from one course to another within the school with payment of an admin fee. Any credit, if available may be transferred and apportioned to the new course fee, in accordance with the fee refund policy.

The school will treat this as a withdrawal from the original course (refund policy will apply) and a re-enrolment with the school into second course. The school may at its discretion give the re-enrolled student a discount on the fee for the second course. The discount may be up to the un-used portion of the original course fee.

A transfer to another school is regarded as a withdrawal from the school.

FEE REFUND POLICY

Withdrawal For Cause:

The student shall be entitled to immediately withdraw from the course by giving written notice to The School Of Make-up of his/her intention to do so under the following circumstances:

(i) The School Of Make-up fails, for any reason, to commence the course on the commencement date;

(ii)The School Of Make-up fails, for any reason, to complete the course by the completion date;

(iii) The School Of Make-up terminates the course for any reason prior to the completion of the course; or

(iv) The School Of Make-up is in material breach of its obligations under the Standard Student Contract

Refunds For Withdrawal For Cause:

The School Of Make-up shall, as soon as practicable after receiving the student’s notice of withdrawal, and in any event no more than seven (7) days after receiving such notice refund to the student:

(i) the entire amount of the course fees and deposit paid; and

(ii) other non-tuition fees paid (not including payment made for purchase of products and tools).

Withdrawal Without Cause And Refunds:

Where the student withdraws from the course for any reason other than for cause, The School Of Make-up shall, as soon as practicable after receiving the student’s notice of withdrawal, and in any event no more than seven (7) days after receiving such notice refund to the student the following sums (less any applicable administrative and material charges properly paid/payable):

Withdrawal/Transfer Procedure

Cooling-Off Period                                                                                   

The School of Make-up shall provide the student with a cooling-off period of seven (7) working days after signing the Standard PEI-Student Contract. Within these seven (7) days and regardless whether the course commencement date has passed, the student can submit written notice of withdrawal to The School of Make-up and receive the maximum refund amount stipulated by The School of Make-Up under Withdrawal Without Cause And Refunds (less any Course Fees consumed by the student if the withdrawal date is later than the course commencement date and the student has started the course).

Transfer / Withdrawal Procedures

The school’s procedure for student transfer to another course within the school is as follows:

  1. When the student gives written notice of his intention to transfer course, the Admin Mgr will; If the student maintains his intention to transfer to the new course the case will be processed.
    • check that the student satisfies the Entry Requirements/Pre-requisite of the requested course
    • discuss with student the reasons for his transfer request and explain to the student the implications for his student pass, etc. The school must cancel the current student pass and apply for a new student pass for the new course. Students shall not hold the school liable should the student’s pass application not be approved by the Singapore ICA.
    • inform the student on conditions of 7-day cooling-off period and transfer fee payable.
    • inform the student that other processing fees are payable upon application of the new student’s pass.
    • inform the student on conditions of the Refund Policy.
  2. If the student maintains his intention to transfer to the new course the case will be processed.
  3. Admin Manager attends to or oversees the various transfer matters including;Local students will be notified of the outcome within three (3) working days from the receipt of the transfer request. A formal letter will be issued to reject/effect the transfer application.
    • issuance of a letter to student effecting the transfer
    • cancellation of the existing student pass and application for a new pass
    • termination of the existing contract and signing of the new contract
    • transferring the student’s account to the new course (unused fee, amount to top up, etc. subject to conditions of the Refund Policy.)
  4. Local students will be notified of the outcome within three (3) working days from the receipt of the transfer request. A formal letter will be issued to reject/effect the transfer application.
  5. Student’s Pass holders who wish to apply for a new Student’s Pass in order to take up a different course are to submit an application for the transfer of course of study to ICA at least 4 weeks before the course begins. In general, ICA takes about three (3) working days to process an application to transfer course upon receipt of a duly completed application by ICA (excluding the day of submission and collection). Some applications may require a longer time to process.

The school’s procedure for withdrawal is as follows:

  1. When the student gives written notice of his intention to withdraw, the Admin Mgr will talk to the student to understand his reason for withdrawal.
  2. If student does not change his intention, the Principal will interview the student to understand his situation and to administer the end course survey (if necessary).
  3. Principal then passes the case to the Admin Mgr with instructions, if any, for processing.
  4. The Admin Mgr, working with other staff, attends to the various withdrawal matters including:
    • issuance of letter to student effecting the withdrawal
    • cancellation of the student pass
    • termination of the contract
    • refunding the student (refund policy applies)
    • issuing of attendance record, if applicable

Fee Refund Procedure

Deferment

Course deferment in principle is discouraged. However such a request has to be substantiated with a valid reason, which will be considered on a case-by-case basis. Upon approval of such request, an admin fee of $50 is payable. Maximum number of deferments shall be limited to 2, with a maximum deferment period of 6 months, notwithstanding extraordinary circumstances.

Course deferment for foreign students who have already received approval for Student’s Pass but have not collected their student pass, is permitted. Deferments are not allowed once the student pass has been collected, as this is tantamount to pass cancellation.

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